We would like to share with you the behind the scenes of our store dedicated to parts and accessories for electric motorcycles, including the Ultra Bee and Light Bee .
Find out how we turned our passion into a successful business, the challenges we faced, and our vision for the future.
A Wide Selection of Parts for Electric Motorcycles
We offer a wide range of Warp 9 brand parts, including toe clips, tie rods, wishbones, as well as braking products for Ultra Bee and Talaria.
Thanks to rigorous inventory management, we have material available for the coming year.
Among our new products, you will find swing arm guards for Ultra Bee, parts that we have been waiting for for the Light Bee for a long time.
Stock and New Products
With a well-stocked inventory for the coming year, we are ready to meet your needs.
We have restocked many parts and despite high demand, we are working to maintain sufficient inventory to avoid stock outs.
New parts for the Ultra Bee, like the swingarm guards, are arriving quickly, while the Raptor skid plates are being painted.
Made locally in the Vosges and painted in Alsace, these clogs illustrate our commitment to quality and local production.
Order Management and Customer Communication
To better manage your requests, we prefer communication by email.
This method allows us to respond in a more structured and effective manner.
Social media notifications can be overwhelming, and we want to provide quality customer service by centralizing our communications.
Why Use Email?
Managing communication via email allows us to organize and prioritize requests more efficiently.
Receiving text messages or social media messages outside of work hours can become unmanageable, especially when you receive hundreds of messages per day.
By centralizing email communication, we ensure that we don't miss anything and that every request is answered appropriately, even if it may take a little longer.
Local Manufacturing and Innovation
We are proud of our commitment to local production.
Our engine skid plates are manufactured in the Vosges, and we use 3D printing to create unique products such as belt guards.
These efforts aim to support the local economy while ensuring the quality of our products.
The Importance of Local Production
Choosing to manufacture locally means supporting artisans and small businesses in our region.
It also allows us to control the quality of our products more effectively and reduce our carbon footprint.
For example, our engine skid plates are manufactured by a local metalworker, and the Raptor paint is carried out by another contractor in Alsace.
In addition to our metal products, we have developed a range of 3D printed parts, designed and produced in-house to ensure a perfect fit with your motorcycles.
Financial and Logistical Challenges
Entrepreneurship comes with financial challenges. We have invested personally in the business and taken out loans to maintain a good level of inventory.
Battery order management has been particularly complex, with delays and production errors. We have learned from these experiences and are striving to constantly improve our service.
Battery Challenges
One of the biggest challenges has been managing battery orders. When we launched this product, we didn't expect such high demand.
In two days, we received 25 orders, while our production capacity was limited to two or three batteries per week. This situation led to significant delays, ranging from the initially planned three to four weeks to two to three months.
We have taken steps to improve our processes and avoid such inconveniences in the future, by making commercial gestures to compensate affected customers.
Learning and Advancement
Owning our mistakes and learning from them is crucial to our growth.
We have implemented internal processes to better manage our workload and ensure smooth operations.
This includes hiring interns to help us with the production of YouTube videos.
The Importance of Adaptation
Running a business requires constant adaptation.
We have learned to develop efficient processes for managing inventory, orders and communication.
For example, in the beginning we had to find ways to track orders and invoices, which led us to create spreadsheets and other management tools.
Over time, we have optimized these processes to improve our efficiency and provide better service to our customers.
A Dynamic and Ambitious Team
Our team is young and dynamic, which allows us to constantly innovate.
Hiring interns like Gab for video production and Thomas for order management has been essential for our development.
We firmly believe that a good working atmosphere is the key to our success.
The Role of Our Team
Having a motivated and competent team is essential for the growth of our business. Gab, our video production intern, has greatly contributed to improving the quality of our videos.
Thomas, on the other hand, helps us manage orders and keep our stock organized. These additions to our team allow us to focus on innovation and new product development, while ensuring efficient management of the business.
Long Term Vision
Our goal is to continue developing new products and improving existing ones.
We also plan to organize events to meet our community and share our passion for electric motorcycles.
Stay tuned for open houses and ride days we have planned for this year.
Projects for the Future
For 2024, we have many exciting plans. We are working on new parts and accessories to improve the experience of electric motorcycle users.
Additionally, we plan to host several events, including ride days and open houses, to meet our community and share our passion.
These events will allow our customers to test our products in real conditions and meet the team behind the store.
Conclusion
We hope you enjoyed this behind-the-scenes look at our company. If you have any questions or suggestions, please feel free to leave them in the comments.
We are here to offer you the best parts and accessories for your electric motorcycles, while sharing our passion and entrepreneurial adventures.